Frequently asked questions
Opening hours, coverage, prices, insurance and what happens during a visit.
Help centre
How can we help?
Quick answers about how the service works, how to contact us and how to make a complaint.
Support and assistance
Phone, email and who to contact depending on what you need.
Make a complaint
If something didn't go as you expected, tell us and we will look into it.
Provider portal
Access for contracted insurers and intermediaries.
Is it a life-threatening emergency?
We do not handle life-threatening emergencies. For chest pain, severe difficulty breathing, loss of consciousness, signs of a stroke or heavy bleeding, call 112.
Would you rather speak to someone?
We are on the phone every day, 7:00 am to midnight.
Is it a life-threatening emergency?
We do not handle life-threatening emergencies. For chest pain, severe difficulty breathing, loss of consciousness, signs of a stroke or heavy bleeding, call 112.