Frequently asked questions
Everything you need to know before requesting a visit
If your question isn't here, call us: we will answer it there and then.
We do not handle life-threatening emergencies: call 112.
The service
What home services do you offer?
General medical consultations, non-life-threatening urgent care, paediatrics, cardiology, nursing (wound care, injections, vital signs, removal of stitches and catheters) and geriatric care.
Who comes to my home?
A qualified, registered doctor or nurse, depending on what you need. Doctors travel in a crew with a driver so they can arrive sooner and with all their equipment.
Do you handle emergencies?
We do not handle life-threatening emergencies. For chest pain, severe difficulty breathing, loss of consciousness, signs of a stroke or heavy bleeding, call 112.
Can you prescribe medication?
Yes, when the doctor considers it appropriate after the assessment. We issue private electronic prescriptions.
Opening hours and coverage
What are your opening hours?
Every day of the year, 7:00 am to midnight, weekends and public holidays included. We do not make visits overnight.
What happens if I contact you outside opening hours?
You can leave us your request using the form and we will call you from 7:00 am. If it can't wait and it is an emergency, call 112.
How long do you take to arrive?
The average arrival time is 30–60 minutes, depending on the area, traffic and demand. You can also book the visit for a later time.
Which areas do you cover?
All 21 districts of Madrid city and the towns across the Madrid region. If you are unsure, give us your postcode.
Price, payment and insurance
How much does a visit cost?
It depends on the service and the time. We tell you the price by phone before confirming the visit, with no obligation.
How do I pay?
If you are a private patient, at home at the end of the visit, in cash or by card. The website does not take any payment and will never ask for your card details.
Do you work with health insurance?
Yes, we work with insurers and intermediaries. When you call, tell us your insurer and we will check whether your policy covers the visit.
Will I get an invoice?
Yes. If you need it in another person's or a company's name, let us know when you request the visit.
Data and privacy
Who can see my medical information?
Only the professionals who treat you and authorised staff, all bound by professional confidentiality. If your insurer pays for the visit, it receives only the information needed to manage it.
Can I ask for a copy of my report?
Yes. We leave you the report at the end of the visit, and you can request a copy of your health record by writing to our contact email address.
Can't find your answer?
Call us and we will clear it up in no time.
We do not handle life-threatening emergencies. For chest pain, severe difficulty breathing, loss of consciousness, signs of a stroke or heavy bleeding, call 112.