Complaints channel
File your complaint
A guided form, step by step. If you leave us an email, we will confirm that we have received it and give you a tracking code.
Before you start
This is Salud en Ruta's complaints channel: a space to file complaints about the care or service you received and to report ethical irregularities or regulatory breaches, whether or not you are a patient. You can do so identifying yourself or anonymously.
- The information is handled confidentially and only the people managing it can access it.
- You can choose not to identify yourself at any point in the process.
- No retaliation is taken against anyone who reports in good faith.
What this channel is for
Use it for complaints about the care or service and to report ethical irregularities or regulatory breaches. This is not an emergency channel: if someone's life may be at risk, call 112. To request a visit, ask about a request or resolve a question about your invoice, it is quicker to call us.