What's included
- Immediate phone assessment by a healthcare professional
- Priority home visit by a doctor
- Examination, diagnosis and treatment on the spot
- Private prescription if appropriate
- Hospital referral with a report if the case requires it
Urgent care at home
Non-life-threatening urgent care, at your home
When something can't wait until tomorrow but isn't an emergency, a doctor comes to your home, with an average arrival time of 30–60 minutes depending on the area and demand.
- 7:00 am–midnight, every day
- Average arrival in 30–60 min
- Madrid and the Madrid region
Is it a life-threatening emergency?
We do not handle life-threatening emergencies. For chest pain, severe difficulty breathing, loss of consciousness, signs of a stroke or heavy bleeding, call 112.
What it involves
What counts as non-life-threatening urgent care
It is a health problem that comes on suddenly and needs prompt attention, but where there is no immediate danger to life. In these cases, being seen by a doctor at home saves you hours of waiting in an emergency department. If we detect signs of a serious condition during the call, we will tell you to call 112 straight away.
When to request it
- High or persistent fever that does not respond to fever-reducing medicine
- Severe pain: colic, acute back pain, earache or toothache
- Mild asthma attack or a chest infection that is getting worse
- Moderate allergic reaction without difficulty breathing
- Check-up after a fall or a knock without loss of consciousness
We do not handle these: call 112
- Chest pain, tightness or a sense of impending doom
- Severe difficulty breathing or bluish lips
- Loss of consciousness, seizures or sudden confusion
- Signs of a stroke: drooping face, loss of strength or difficulty speaking
- Heavy bleeding, serious injuries or road traffic accidents
- Allergic reaction with swelling of the face or throat
Who it's for
- People with an acute condition who cannot travel
- Older people for whom going to A&E is a strain or a risk
- Families with children who have a high fever outside their paediatrician's hours
- Policyholders whose insurance includes urgent home care
Have private health insurance? We work with insurers and intermediaries: ask during the call whether your policy covers the visit.
Step by step
What the visit is like
No waiting rooms, no travelling: it all starts with a phone call.
Request a visit
Call us or fill in the form with your name, phone number and postcode. You can request it for yourself or for a family member.
Phone assessment
A healthcare professional calls you, asks about the symptoms and confirms that a home visit is the right option. If it isn't, we will tell you.
We see you as a priority
The doctor comes as soon as possible, treats the condition at home and, if you need to go to hospital, refers you with a report.
Frequently asked questions
What people usually ask us
How long does the doctor take to arrive?
The average arrival time is 30–60 minutes. It depends on the area, the traffic and demand at the time; when we confirm the visit we give you an estimated arrival time.
Which urgent cases do you not handle?
Life-threatening emergencies: chest pain, severe difficulty breathing, loss of consciousness, signs of a stroke or heavy bleeding. In those cases you must call 112, who will send an ambulance with life support.
Can I call in the middle of the night?
We are open every day, 7:00 am to midnight, public holidays included. We do not make visits outside these hours; if it is an emergency, call 112, and if it can wait, leave us your request and we will call you first thing.
Can I be prescribed medication during the visit?
Yes. After examining you, the doctor can prescribe treatment and issue a private prescription if appropriate.
Can't wait, but not an emergency?
Call us: we assess your case over the phone and, if appropriate, a doctor will set off for your home.
Is it a life-threatening emergency?
We do not handle life-threatening emergencies. For chest pain, severe difficulty breathing, loss of consciousness, signs of a stroke or heavy bleeding, call 112.
Other home visit specialities
General medical consultation
A doctor at home to assess symptoms, diagnose, prescribe treatment and follow up, without you having to travel.
Paediatrics at home
Paediatric consultations at home for babies, children and teenagers: fever, infections, check-ups and questions about growth.
Cardiology at home
Blood pressure, heart rhythm and risk factor checks at home, with follow-up for patients with a history of heart problems.
Home nursing
Wound care, injections, vital signs and blood glucose checks, removal of stitches and catheters: nursing care without leaving home.
Geriatric care
A comprehensive assessment of older people in their own home: chronic conditions, falls, medication and support for the family.